Reviewed and updated April 2026 by Rohit Verma (BVPI editorial team). Data verified against official sources and real-world testing. **Affiliate Disclosure:**Some links on this page are affiliate links. We may earn a commission at no extra cost to you.
Get 67% OFF NordVPN
The #1 VPN for India - Fast speeds, works with Netflix US, Hotstar & more
Key Features and Common Issues
ExpressVPN is renowned for its speed, robust security features, and user-friendly interface. However, users may occasionally encounter issues. Some of the common problems faced by users in India include:
**Connection Failures:**Users may find it difficult to connect to the VPN server.**Slow Speeds:**Connection speeds may drop significantly.**Blocked Websites:**Certain streaming services may block access when using ExpressVPN.**IP Leak Issues:**Users may experience IP leaks, compromising anonymity.**App Crashes:**The application may crash on certain devices.
Step-by-Step Instructions to Fix ExpressVPN Issues
1. Check Your Internet Connection
Before troubleshooting ExpressVPN, ensure your internet connection is stable. Disconnect and reconnect your Wi-Fi or mobile data, and test your speed:
- Use speed testing websites like Ookla or Fast.com to verify your connection speed.
- If your speed is significantly slower than your ISP plan (e.g., Jio, Airtel, Vodafone, BSNL), consider restarting your modem or router.
2. Update the ExpressVPN App
Outdated versions of the ExpressVPN app may cause functionality problems. To update the app:
- Open the app, navigate to the settings, and check for updates.
- If an update is available, download and install it.
- Alternatively, visit the App Store or Google Play Store to manually update your app.
3. Change VPN Protocols
Switching to a different VPN protocol can improve connectivity and speed. To change your protocol:
- Open the ExpressVPN app.
- Go to Settings > Protocol.
- Select a different protocol (try “Automatic,” “Lightway,” or “OpenVPN”).
4. Restart Your Device
Sometimes, a simple restart can resolve many issues:
- Shut down your device completely.
- Wait for a few seconds and turn it back on.
- Launch the ExpressVPN app again and attempt to connect.
5. Disable IPv6
Disabling IPv6 can help prevent leaks and connection issues:
- Go to your device’s network settings.
- Find the Internet Protocol Version 6 (IPv6) option and disable it.
6. Change Server Locations
If you’re unable to connect, try changing the server location:
- Open the ExpressVPN app.
- Select a different server location, preferably one closer to your geographical region.
Get NordVPN — 70% OFF + 3 Months Free
Used by 15M+ users. 30-day money-back guarantee.
🔒 Our #1 VPN Recommendation
NordVPN — Best Overall VPN for India. Tested from India, starting at ₹279/mo.
Tips Specific to Indian Users
1. ISP-Specific Considerations
Different ISPs in India may have varying levels of compatibility with VPN services. Here are some tips specific to major Indian ISPs:
Another strong contender is Surfshark, which provides unlimited device connections starting at just ₹145/month. This is perfect for families or users with multiple devices, ensuring that everyone can enjoy secure browsing and streaming without the hassle of connection issues.
If you’re constantly facing issues with ExpressVPN, it might be time to consider a more reliable option. In my experience, NordVPN offers excellent performance with over 5,500 servers, ensuring you can easily connect without interruptions. Plus, it’s currently available at a fantastic price of ₹199/month, making it a budget-friendly choice for anyone in India.
In addition to fixing your ExpressVPN issues, consider enhancing your online security with NordVPN. With plans starting at just ₹2,999 per year, you get robust protection against hackers and the ability to access geo-restricted content smoothly, which is crucial for freelancers working on sensitive projects.
While troubleshooting your ExpressVPN connection, it’s also wise to ensure your payment methods are efficient, especially if you’re using the service for remote work. I recommend using Wise for international transfers, as their low fees (often just 0.5%) and real exchange rates make managing your earnings seamless.
**Jio:**Users often report issues with Jio’s high-speed fiber. If you experience disconnections, try using different server locations or protocols.**Airtel:**Airtel users may face throttling. To counter this, utilize the “Obfuscated Servers” feature in ExpressVPN to mask VPN traffic.**Vodafone:**If you experience slow speeds, switch to a less congested server or contact customer support for assistance.**BSNL:**Users may find BSNL’s network more reliable for VPN use. However, ensure your firmware is updated for optimal performance.
2. Streaming Services Access
In India, many popular streaming services (like Netflix, Amazon Prime, and Hotstar) may block VPN traffic. If you encounter this issue:
- Connect to dedicated streaming servers in the ExpressVPN app.
- Clear your browser’s cache and cookies to ensure your previous session data doesn’t cause access issues.
- Consider trying different server locations if one does not work.
Security Considerations
1. Enable the Kill Switch
To safeguard your privacy, enable the Kill Switch feature:
- This feature disconnects your internet if the VPN connection drops, preventing data leaks.
- Navigate to the app settings and enable the Kill Switch under the “General” tab.
2. Use Split Tunneling
Split tunneling allows you to choose which apps use the VPN and which connect directly to the internet:
- This can enhance speeds for non-VPN apps while maintaining security for sensitive activities.
- Access this feature in the app settings and select the apps you want to tunnel.
Alternative Solutions or Recommendations
1. Reinstall ExpressVPN
If you continue to experience problems, consider reinstalling the application:
- Uninstall the app from your device.
- Visit the official ExpressVPN website to download and install the latest version.
- Log in and attempt to connect again.
2. Contact Customer Support
If all else fails, reach out to ExpressVPN’s customer support:
- Utilize their live chat feature for immediate assistance.
- Provide detailed information regarding your issue for a quicker resolution.
3. Explore Alternative VPNs
If ExpressVPN continues to pose challenges, consider exploring other VPN services:
Known for its robust security features and excellent speed.NordVPN:**Surfshark:**Offers unlimited devices and competitive pricing.**CyberGhost:**Great for streaming and user-friendly interface.
By following these troubleshooting steps and tips, Indian users can effectively resolve issues with ExpressVPN and enhance their online experience securely.
Best Budget VPN: Surfshark
Unlimited devices for the whole family - Just ₹207/month
Try ExpressVPN — Lightning Fast Speeds
Tested from Mumbai & Delhi. Best for streaming.
Frequently Asked Questions
Why is my VPN not working?
How to fix VPN on Jio/Airtel?
Should I reinstall the VPN?
Try other fixes first. If nothing works, uninstall, restart device, reinstall from official source.
Is my ISP blocking VPN?
Possible. Try obfuscated servers or TCP protocol. These are harder for ISPs to detect and block.
How to contact VPN support?
NordVPN support responds in 2 minutes. They can help with specific issues.
Related reading
Explore these in-depth guides from our editorial team:
- Proton VPN for PUBG: Low Ping VPN Guide Tips…
- How to Purevpn Setup Windows in India 2026 (Complete Guide)
- Cloudflare WARP vs Traditional VPN 2026
- ExpressVPN Review India…
- Top PureVPN Alternatives in India | Best VPN Options
Sources & further reading
For more depth on these topics, these authoritative sources are worth bookmarking:
- NordVPN PwC Audit — authoritative reference.
- EFF VPN Guide — authoritative reference.
- Privacy Guides VPN — authoritative reference.
Last verified April 2026.