Reviewed and updated April 2026 by Rohit Verma (BVPI editorial team). Data verified against official sources and real-world testing.
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Frustrated because your VPN is disconnecting? I’ve helped hundreds of users fix this exact issue. In this guide, I’ll show you the solutions that actually work - tested from Bangalore on various ISPs.
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Key Features and Common Issues
Surfshark is a popular VPN service known for its user-friendly interface and robust security features. However, users in India may experience disconnections due to several factors. Here are some common issues that might lead to Surfshark disconnecting:
**Network Instability:**Unstable internet connections from ISPs like Jio, Airtel, Vodafone, and BSNL can lead to frequent disconnections.**Server Overload:**Connecting to a heavily populated server may cause slow speeds and disconnections.Firewall orSecurity software may mistakenly block Surfshark’s connection.AntivirusInterference:**Incorrect Protocol Settings:**Using an incompatible VPN protocol can lead to connection issues.**ISP Throttling:**Some ISPs may throttle VPN traffic, causing stability issues.
Step-by-Step Instructions to Fix Surfshark Disconnections
1. Check Your Internet Connection
Before troubleshooting Surfshark, ensure your internet connection is stable. You can do this by:
- Running a speed test to check your download and upload speeds.
- Restarting your modem/router.
- Connecting your device directly to the modem via an Ethernet cable to rule out Wi-Fi issues.
2. Change VPN Server Location
If you are connected to a busy server, you may experience disconnections. To change your server:
- Open the Surfshark application.
- Select a different server from the list.
- Try connecting to a server that is geographically closer to you for better performance.
3. Adjust VPN Protocol Settings
Surfshark allows you to choose from various VPN protocols. Changing the protocol can help stabilize your connection:
- Open the Surfshark app and go to the settings menu.
- Select ‘VPN Protocol’ and try switching between options like IKEv2, OpenVPN (UDP/TCP), and Shadowsocks.
- Reconnect to the VPN after changing the protocol.
4. Disable Firewall and Antivirus Temporarily
Sometimes, your firewall or antivirus software can interfere with VPN connections. Temporarily disabling these can help:
- Go to your firewall or antivirus settings.
- Temporarily disable the protection feature.
- Reconnect to Surfshark to see if the issue persists.
- Remember to re-enable your firewall/antivirus after testing.
5. Enable the Kill Switch Feature
The Kill Switch feature in Surfshark can prevent data leaks if the VPN connection drops. Ensure it is enabled:
- Open the Surfshark app and go to settings.
- Select ‘Kill Switch’ and toggle it on.
- This feature helps maintain your privacy during unexpected disconnections.
6. Update the Surfshark App
Ensure you are using the latest version of the Surfshark app. Updates often include bug fixes and performance improvements:
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- Check for updates in your app store (Google Play Store or Apple App Store).
- Install any available updates.
- Restart the app and reconnect.
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Tips Specific to Indian Users
1. Choose the Right ISP
Some ISPs are known to have better performance with VPNs. For instance:
If you find that Surfshark isn’t meeting your needs, I recommend trying out ExpressVPN. It’s known for its lightning-fast speeds, especially when streaming services like Netflix US and Hotstar. For ₹549/month, you can access a reliable service that keeps you connected without the frequent disconnects.
If you’re consistently facing disconnects with your current VPN, it might be worth considering a switch to a more reliable option. In my experience, NordVPN stands out as the best overall VPN for India, offering fast speeds and a vast network of 5,500+ servers. With a special discount of 70%, you can get it for just ₹199/month and enjoy uninterrupted gaming and streaming.
While you’re troubleshooting your VPN issues, it’s also a good time to consider your overall online security. Using a password manager like NordPass can help you manage your passwords securely, reducing the risk of account breaches. At just ₹1,199 per year, it offers features like password sharing and secure password generation, ensuring that your online accounts remain protected. Explore NordPass for better password security.
If you find yourself frequently dealing with VPN disconnections, it might be worth considering a more robust VPN solution like NordVPN. With plans starting at just ₹2,999 per year, it offers excellent security features and fast speeds, which can significantly improve your online experience. Plus, it allows you to connect up to six devices simultaneously, making it perfect for both personal and professional use. Try NordVPN for enhanced security.
**Jio:**Generally offers good speed and performance for VPN connections.**Airtel:**Known for stable connections, but may occasionally throttle VPN traffic.**Vodafone:**Users report mixed experiences with VPN performance.**BSNL:**Can be slower, but the connection is usually stable.
2. Optimize Your Connection for Streaming
If you are using Surfshark for streaming services like Netflix or Amazon Prime, consider:
- Connecting to a server optimized for streaming.
- Avoiding peak hours to reduce server congestion.
- Using the Smart DNS feature for faster streaming without the need for a VPN.
Security Considerations
While troubleshooting disconnections, always prioritize your security:
- Never disable your firewall or antivirus for extended periods.
- Use the Kill Switch feature to protect your data.
- Be cautious of public Wi-Fi networks, as they are more susceptible to security breaches.
Alternative Solutions or Recommendations
1. Contact Surfshark Support
If you continue to experience issues after trying the above solutions, consider reaching out to Surfshark’s customer support:
- Use live chat support on their website for quick assistance.
- Check the Surfshark support forum for known issues and solutions.
2. Try a Different VPN Service
If disconnection issues persist despite troubleshooting, you might consider trying another VPN. Some alternatives include:
Known for its extensive server network and reliable connections.NordVPN:**ExpressVPN:**Offers excellent speed and strong security features.**CyberGhost:**User-friendly interface with dedicated streaming servers.
Finding the right VPN solution that suits your needs and works seamlessly with your ISP can greatly enhance your online experience.
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Frequently Asked Questions
Why is my VPN disconnecting?
How to fix VPN on Jio/Airtel?
Should I reinstall the VPN?
Try other fixes first. If nothing works, uninstall, restart device, reinstall from official source.
Is my ISP blocking VPN?
Possible. Try obfuscated servers or TCP protocol. These are harder for ISPs to detect and block.
Related reading
Explore these in-depth guides from our editorial team:
- PureVPN VPN: Plans, Pricing & Setup India 2026
- PureVPN VPN: Plans, Pricing & Setup India 2026
- ExpressVPN Pricing India 2026: Plans, Deals & Discounts
- Hotstar VPN Issues Troubleshooting Guide (2026)
- VPN vs Proxy vs Tor: Which Should You Use in 2026?
Sources & further reading
For more depth on these topics, these authoritative sources are worth bookmarking:
- NordVPN PwC Audit — authoritative reference.
- EFF VPN Guide — authoritative reference.
- Privacy Guides VPN — authoritative reference.
Last verified April 2026.