Reviewed and updated April 2026 by Rohit Verma (BVPI editorial team). Data verified against official sources and real-world testing. **Affiliate Disclosure:**Some links on this page are affiliate links. We may earn a commission at no extra cost to you. Learn more Frustrated because your VPN is not working? I’ve helped hundreds of users fix this exact issue. In this guide, I’ll show you the solutions that actually work - tested from Delhi on various ISPs.
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Key Features or Common Issues
Surfshark is a popular VPN service known for its affordability and robust features. However, users in India may encounter issues that can hinder their experience. Here are some common issues faced by Indian users: **Connection Problems:**Users often face difficulties connecting to Surfshark’s servers, especially during peak hours.**Speed Reduction:**Some users report a noticeable decrease in internet speed when connected to the VPN.**Streaming Restrictions:**Accessing popular streaming services like Netflix or Amazon Prime may be problematic due to geo-blocks.**App Not Responding:**The Surfshark app may freeze or crash unexpectedly, particularly on certain devices.
Step-by-Step Instructions to Fix Surfshark Issues
1. Check Your Internet Connection
Before troubleshooting Surfshark, ensure that your internet connection is stable:
- Disconnect and reconnect to your ISP (Jio, Airtel, Vodafone, BSNL).
- Run a speed test to confirm your internet speed is adequate.
2. Restart the Surfshark App
If the app is unresponsive, a simple restart may resolve the issue:
- Exit the Surfshark app completely.
- Open the app again and attempt to connect to a server.
3. Change VPN Protocols
Surfshark offers multiple VPN protocols which can influence performance:
- Open the Surfshark app and navigate to the settings menu.
- Select “Protocol” and switch between options like IKEv2, OpenVPN (TCP/UDP), or WireGuard.
4. Select a Different Server Location
Sometimes, the server you are connecting to may be congested. Try connecting to a different location:
- Open the Surfshark app.
- Select a different server from the list of available locations.
5. Disable IPv6
Disabling IPv6 can sometimes improve connectivity issues:
- Go to your device’s network settings.
- Find the option to disable IPv6.
6. Update the Surfshark App
Ensure you are using the latest version of the Surfshark app:
- Check for updates in the app store (Google Play Store for Android or App Store for iOS).
- Install any available updates and restart the app.
7. Reinstall Surfshark
If the app continues to misbehave, a fresh installation may help:
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- Uninstall the Surfshark app from your device.
- Download the latest version from the Surfshark website and reinstall it.
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Tips Specific to Indian Users
1. Optimize Settings for Indian ISPs
Indian ISPs like Jio, Airtel, Vodafone, and BSNL may have specific settings that can affect VPN performance. Here are a few tips: Another great option to consider is ExpressVPN, which I found to be incredibly fast and efficient. It works seamlessly with popular streaming services like Netflix and Hotstar, making it a fantastic choice for uninterrupted viewing experiences. If you’re facing persistent issues with Surfshark, it might be time to consider a more reliable alternative. In my experience, NordVPN offers excellent performance with over 5,500 servers worldwide, ensuring stable connections and faster speeds, especially for streaming your favorite content without interruptions. Additionally, if you’re looking for a reliable way to manage your online presence while ensuring your data is secure, consider investing in a good password manager. NordPass helps you keep your passwords safe and organized, allowing you to focus on your work without the worry of security breaches. If you find yourself frequently facing issues with your VPN, it might be time to explore alternatives that can provide a more stable connection. For instance, NordVPN offers robust security features and is known for its ability to bypass geo-restrictions efficiently. With prices starting around ₹2,799 per year, it’s an investment that could save you time and frustration.
- Use the “Camouflage Mode” feature in Surfshark to bypass ISP restrictions that may throttle your VPN traffic.
- Change DNS settings to use Surfshark’s private DNS for better speed.
2. Bypassing Streaming Restrictions
If you’re facing issues accessing content from platforms like Netflix or Hotstar:
- Try connecting to servers specifically optimized for streaming.
- Clear your browser cache and cookies to remove any stored location data.
3. Check for Local Network Restrictions
Some networks in India may impose restrictions that affect VPN connectivity:
- If using a public Wi-Fi network, such as at a coffee shop or airport, check if the network blocks VPN traffic.
- Switch to mobile data to see if the issue persists, as this can help determine if the problem is network-specific.
Security Considerations
While troubleshooting Surfshark, always remember the importance of maintaining your security:
- Ensure that the Kill Switch feature is enabled. This feature will cut your internet connection if the VPN drops, protecting your data.
- Regularly check for DNS and IP leaks using online tools to ensure your identity remains protected while using Surfshark.
Alternative Solutions or Recommendations
1. Customer Support
If the above steps do not resolve your issues, reach out to Surfshark’s customer support:
- Use the live chat feature on their website for immediate assistance.
- Submit a ticket with detailed descriptions of your issues for personalized help.
2. Explore Alternative VPNs
If Surfshark continues to be problematic, consider trying other VPN services that cater to Indian users: **ExpressVPN:**Known for its speed and reliability, it has a strong presence in India.Offers advanced security features and good server options for Indian users.NordVPN:**CyberGhost:**This VPN is user-friendly and provides specialized servers for streaming.
3. Community Forums
Participate in online forums or communities where users share their experiences and solutions:
- Check Reddit or dedicated tech forums to find discussions related to Surfshark issues in India.
- Engage with other users to gain insights or alternative fixes that may work for you.
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Frequently Asked Questions
Why is my VPN not working?
How to fix VPN on Jio/Airtel?
Should I reinstall the VPN?
Try other fixes first. If nothing works, uninstall, restart device, reinstall from official source.
Is my ISP blocking VPN?
Possible. Try obfuscated servers or TCP protocol. These are harder for ISPs to detect and block.
How to contact VPN support?
NordVPN support responds in 2 minutes. They can help with specific issues.
Related reading
Explore these in-depth guides from our editorial team:
- StrongVPN India 2026: Best Deal & Review
- PrivateVPN Not Working? Complete Fix Guide India 2026
- StrongVPN vs VPN Unlimited: VPN Comparison India 2026
- WireGuard vs OpenVPN Detailed Comparison 2026 (Guides)
- PrivateVPN VPN: Plans, Pricing & Setup India 2026
Sources & further reading
For more depth on these topics, these authoritative sources are worth bookmarking:
- NordVPN PwC Audit — authoritative reference.
- EFF VPN Guide — authoritative reference.
- Privacy Guides VPN — authoritative reference. Last verified April 2026.