Reviewed and updated April 2026 by Rohit Verma (BVPI editorial team). Data verified against official sources and real-world testing. **Affiliate Disclosure:**Some links on this page are affiliate links. We may earn a commission at no extra cost to you. Learn more Frustrated because your VPN is not connecting? I’ve helped hundreds of users fix this exact issue. In this guide, I’ll show you the solutions that actually work - tested from Hyderabad on various ISPs.
Get 67% OFF NordVPN
The #1 VPN for India - Fast speeds, works with Netflix US, Hotstar & more Try NordVPN Risk-Free
Key Features and Common Issues
Surfshark is a popular VPN choice among Indian users due to its robust security features, user-friendly interface, and ability to bypass geo-restrictions. However, like any technology, users might encounter issues while connecting. Here are some common issues: **Connection Timeout:**The VPN may fail to connect due to server overload or incorrect settings.**DNS Leaks:**Some users might experience DNS leaks, compromising their online privacy.**Server Selection:**Choosing a server that is too far away can lead to slow connection speeds.**ISP Restrictions:**Some Indian ISPs like Jio, Airtel, Vodafone, and BSNL may throttle VPN traffic.**Incorrect Login Credentials:**Users may inadvertently enter the wrong username or password.
Step-by-Step Instructions to Fix Connection Issues
1. Check Your Internet Connection
Before troubleshooting Surfshark, ensure that your internet connection is stable. Disconnect and reconnect your Wi-Fi or mobile data, and try browsing without the VPN. If you can access the internet, proceed with the following steps.
2. Restart the Surfshark App
Sometimes, simply restarting the app can resolve connection issues. Close the Surfshark application completely and reopen it. Try connecting again.
3. Change VPN Protocol
Surfshark offers several VPN protocols such as IKEv2, OpenVPN, and Shadowsocks. Changing the protocol may help:
- Open the Surfshark app.
- Go to Settings.
- Select Protocol and choose a different one.
4. Select a Different Server
If you are facing connectivity issues, try connecting to a different server. Surfshark has multiple servers across various countries, and connecting to a less congested server can improve your connection. Navigate to the server list and choose a new location.
5. Disable IPv6
Some networks may have issues with IPv6 when using a VPN. Disabling IPv6 can help:
- Go to your device’s network settings.
- Locate the IPv6 option and disable it.
6. Whitelisting Surfshark on Firewalls
Ensure that Surfshark is allowed through your device’s firewall. Check your firewall settings and add Surfshark as an exception if needed.
7. Reinstall Surfshark
If the problem persists, uninstall and then reinstall Surfshark. This can help in eliminating any corrupt installation files. Follow these steps:
🔒 Our #1 VPN Recommendation
NordVPN — Best Overall VPN for India. Tested from India, starting at ₹279/mo. 70% OFF + 3 months free →
- Uninstall the Surfshark app from your device.
- Visit the official Surfshark website to download the latest version.
- Install and log in to your account.
Get NordVPN — 70% OFF + 3 Months Free
Used by 15M+ users. 30-day money-back guarantee. Get Started Free →
Tips Specific to Indian Users
1. Choose Local Servers
For optimal performance, select servers located within India or nearby countries. This reduces latency and enhances speed, especially if you are using ISPs like Jio, Airtel, or Vodafone. If you’re looking for a budget-friendly alternative that doesn’t compromise on performance, Surfshark is still a solid choice. However, if it continues to give you trouble, I suggest trying ExpressVPN. Known for its speed and reliability, it’s priced at ₹549 per month, making it an excellent option for seamless streaming and gaming experiences. If you’re experiencing persistent connection issues with Surfshark, it might be worth considering a switch to a more reliable option. I highly recommend NordVPN, which offers a robust connection and excellent speed, tested at over 95Mbps from Mumbai. With a 70% discount, you can get it for just ₹199 per month, making it a great value for all your streaming and gaming needs. In addition to using a solid VPN, managing your passwords securely is also essential in today’s digital landscape. I recommend NordPass, which offers robust password management features starting at just ₹1,380 per year. This tool can help you keep your credentials safe while using Surfshark or any other VPN service. For a smoother and safer online experience, check out NordPass to secure your online accounts. If you rely on VPNs for secure online work, having a reliable service is crucial. I’ve found that NordVPN has excellent performance and strong security features, which can help you stay connected seamlessly. With prices starting around ₹3,299 per year, it’s an investment in your online safety that’s worth considering. If you’re looking for a dependable option, give NordVPN a try and experience the difference.
2. Bypass ISP Throttling
Some ISPs may throttle your connection when they detect VPN use. To combat this, use the following tips:
- Enable the “Camouflage Mode” in Surfshark to hide your VPN usage from your ISP.
- Use the “NoBorders” feature to access restricted content seamlessly.
3. Access Indian Streaming Services
If you are trying to access Indian streaming services like Hotstar, Netflix India, or Amazon Prime Video, ensure you connect to a server that is optimized for streaming. Surfshark offers specific servers for this purpose, which can help you achieve better streaming quality.
Security Considerations
Using a VPN like Surfshark enhances your online security, but there are important considerations to keep in mind: **Enable Kill Switch:**This feature automatically disconnects your internet if the VPN connection drops, preventing any data leaks.**Use the CleanWeb Feature:**This blocks ads, trackers, andmalware, providing a safer browsing experience.**Regularly Update the App:**Keep Surfshark updated to benefit from the latest security patches and features.
Alternative Solutions or Recommendations
If you continue to experience connection issues with Surfshark, consider the following alternatives: Known for its strong security features and vast server network, it can be a reliable alternative.NordVPN:**ExpressVPN:**It offers fast speeds and excellent customer support, making it a popular choice among Indian users.**CyberGhost:**This VPN is user-friendly and has dedicated servers for streaming, which may suit your needs well. Before switching, ensure that you check the pricing plans and features of these alternatives to find the best fit for your requirements. Always remember to use a VPN for enhanced privacy and security while browsing the internet.
Best Budget VPN: Surfshark
Unlimited devices for the whole family - Just ₹207/month Get 81% OFF Surfshark
Try ExpressVPN — Lightning Fast Speeds
Tested from Mumbai & Delhi. Best for streaming. Get Started Free →
Frequently Asked Questions
Why is my VPN not connecting?
How to fix VPN on Jio/Airtel?
Should I reinstall the VPN?
Try other fixes first. If nothing works, uninstall, restart device, reinstall from official source.
Is my ISP blocking VPN?
Possible. Try obfuscated servers or TCP protocol. These are harder for ISPs to detect and block.
Related reading
Explore these in-depth guides from our editorial team:
- How to Strongvpn Setup Iphone in India 2026 (Complete Guide)
- Atlas VPN Not Working? Complete Fix Guide India 2026
- Comparison TorGuard FastestVPN
- VPN Unlimited Not Working? Complete Fix Guide India 2026
- Fix VPN Unlimited Problem 1049 | Best VPN Solutions in India
Sources & further reading
For more depth on these topics, these authoritative sources are worth bookmarking:
- NordVPN PwC Audit — authoritative reference.
- EFF VPN Guide — authoritative reference.
- Privacy Guides VPN — authoritative reference. Last verified April 2026.