Reviewed and updated April 2026 by Rohit Verma (BVPI editorial team). Data verified against official sources and real-world testing. **Affiliate Disclosure:**Some links on this page are affiliate links. We may earn a commission at no extra cost to you. Learn more Frustrated because your VPN is not working? I’ve helped hundreds of users fix this exact issue. In this guide, I’ll show you the solutions that actually work - tested from Bangalore on various ISPs.
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Key Features and Common Issues
Surfshark is a popular VPN service that offers a variety of features designed to enhance online privacy and security. However, some users may encounter issues while using it. Here are some of the key features and common problems faced by Indian users: **Unlimited Devices:**Surfshark allows users to connect an unlimited number of devices simultaneously, which is great for families or individuals with multiple gadgets.**Bypass Geo-Restrictions:**The VPN is effective in bypassing geo-restrictions on popular streaming services like Netflix, Amazon Prime Video, and Hotstar.**Secure Protocols:**Surfshark uses industry-standard protocols such as OpenVPN and IKEv2/IPsec to ensure a secure connection.**Common Issues:**Users often report issues such as slow speeds, connection failures, or inability to access certain websites or streaming services.
Step-by-Step Instructions to Fix Surfshark
1. Check Your Internet Connection
Before troubleshooting Surfshark, ensure that your internet connection is stable. Follow these steps:
- Disconnect and reconnect to your ISP (like Jio, Airtel, Vodafone, or BSNL).
- Run a speed test to verify your internet speed.
- If your internet is slow, consider restarting your modem/router.
2. Restart Your Device
Sometimes, a simple restart can resolve connectivity issues. Restart your device (computer, smartphone, or router) and then try reconnecting to Surfshark.
3. Update the Surfshark App
Ensure that you are using the latest version of the Surfshark app:
- If you’re using Windows or Mac, check for updates within the app.
- For mobile users, visit the Google Play Store or Apple App Store to download the latest version.
4. Change VPN Protocols
If you are experiencing slow speeds or connection issues, try changing the VPN protocol:
- Open the Surfshark app and go to the settings.
- Select the “VPN Protocol” option.
- Toggle between OpenVPN, IKEv2, and other available protocols to see if one works better for you.
5. Clear Cache and Data
Clearing the cache and data of the Surfshark app can resolve various issues:
- For Android: Go to Settings > Apps > Surfshark > Storage > Clear Cache and Clear Data.
- For iOS: Uninstall and reinstall the app to clear its cache.
6. Check for Firewall or Antivirus Interference
Sometimes, firewall settings or antivirus software can interfere with the VPN connection. To resolve this:
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- Temporarily disable your firewall or antivirus software.
- Try reconnecting to Surfshark.
- If it works, add Surfshark to the exceptions list in your firewall or antivirus settings.
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Tips Specific to Indian Users
1. ISP Compatibility
Indian ISPs such as Jio, Airtel, Vodafone, and BSNL may have specific restrictions. If you’re facing issues, try the following: For those who are budget-conscious but still need reliable performance, I suggest taking a look at Surfshark. While some users might face occasional connectivity issues, its unlimited device support is a significant advantage for families or users with multiple gadgets. However, if you’re looking for a more stable experience, NordVPN could be the better choice. If you’re continually facing issues with Surfshark, I recommend considering NordVPN, the #1 VPN for India. With over 5,500 servers, including options in Mumbai and Delhi, it offers fast and reliable connections that are essential for streaming and gaming. Plus, it works seamlessly with platforms like Hotstar and Netflix US, ensuring you can enjoy your favorite content without interruptions. If you’re relying on Surfshark for secure browsing but still face issues, consider enhancing your online safety further with NordVPN. With competitive pricing starting at just ₹2,999 per year, it offers robust encryption and reliable access to international content, making it a great alternative for those who prioritize security.
- Switch to a different server location within Surfshark to bypass ISP throttling.
- Use the “Camouflage Mode” feature in Surfshark to hide your VPN usage from your ISP.
2. Streaming Services Access
Many Indian users utilize Surfshark to access streaming services. If you can’t access certain platforms:
- Try connecting to a different server specifically optimized for streaming.
- Clear the cache of your streaming app or website before attempting to connect again.
Security Considerations
While using Surfshark, it’s essential to keep security in mind: Another option to explore is using Wise for international transfers. As a freelancer, managing payments securely across borders is essential, and Wise offers low fees and real exchange rates, making it a smart choice for receiving your earnings hassle-free. **Enable the Kill Switch:**This feature ensures that your internet connection is blocked if the VPN disconnects unexpectedly, preventing data leaks.**Use Split Tunneling:**This allows you to choose which apps use the VPN and which connect directly to the internet, enhancing your browsing experience while maintaining security.**Regularly Monitor Security Settings:**Keep an eye on the security settings in your Surfshark account and ensure that they are optimized for your usage needs.
Alternative Solutions or Recommendations
If you’ve tried all the troubleshooting steps and Surfshark is still not working for you, consider these alternatives: **Contact Customer Support:**Surfshark offers 24/7 customer support. Reach out to them for personalized assistance with your specific issue.**Test Other VPNs:**If Surfshark continues to underperform, consider trying other VPN services that are popular in India, such asNordVPNor ExpressVPN, which may offer better compatibility with your ISP.**Check Local Regulations:**Make sure that your VPN usage complies with local regulations regarding internet usage in India. By following these troubleshooting steps and tips, Indian users can effectively resolve issues with Surfshark, ensuring a secure and uninterrupted online experience.
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Frequently Asked Questions
Why is my VPN not working?
How to fix VPN on Jio/Airtel?
Should I reinstall the VPN?
Try other fixes first. If nothing works, uninstall, restart device, reinstall from official source.
Is my ISP blocking VPN?
Possible. Try obfuscated servers or TCP protocol. These are harder for ISPs to detect and block.
Related reading
Explore these in-depth guides from our editorial team:
- VPN Protocols Compared: WireGuard vs OpenVPN vs IKEv2
- Best VPN for Pune Users 2026: Speed Tested
- Troubleshooting PrivateVPN Problem 1091 | Best VPN Solutions in India
- VPN for Hotstar Outside India (2026)
- PureVPN vs Windscribe: VPN Comparison India 2026
Sources & further reading
For more depth on these topics, these authoritative sources are worth bookmarking:
- NordVPN PwC Audit — authoritative reference.
- EFF VPN Guide — authoritative reference.
- Privacy Guides VPN — authoritative reference. Last verified April 2026.