Reviewed and updated April 2026 by Rohit Verma (BVPI editorial team). Data verified against official sources and real-world testing. **Affiliate Disclosure:**Some links on this page are affiliate links. We may earn a commission at no extra cost to you. Learn more
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Key Features or Common Issues
When using Surfshark VPN, you might encounter several common issues that can hinder your browsing experience. Understanding these issues will help you troubleshoot effectively. Here are some key features followed by common problems: **Multiple Device Support:**Surfshark allows unlimited devices under one subscription, which is great for families or multiple devices.**Bypass Geo-Restrictions:**It helps users access content from various countries, including popular streaming services like Netflix India, Prime Video, and Hotstar.**Camouflage Mode:**This feature makes your VPN traffic look like regular internet traffic, which can be useful in India where ISPs may throttle VPN connections.Common Issues:- Connection Errors
- Slow Speeds
- Unable to Access Streaming Services
- DNS Leaks
Step-by-Step Instructions for Troubleshooting
1. Checking Your Internet Connection
Before diving into Surfshark-specific troubleshooting, ensure your internet connection is stable. Disconnect and reconnect your Wi-Fi or switch to mobile data using Jio, Airtel, Vodafone, or BSNL to see if the issue persists.
2. Restart the Surfshark App
Sometimes, simply restarting the app can resolve minor glitches. Close the app completely and reopen it. If the issue remains, proceed to the next steps.
3. Change VPN Server Location
Surfshark offers numerous servers across different countries. If you’re facing issues connecting to a specific server, try switching to another server. This can help especially if the server is overloaded or facing issues.
4. Check for DNS Leaks
DNS leaks can expose your browsing activities. To check for leaks:
- Visit a DNS leak test website.
- Run the test while connected to Surfshark.
- If leaks are detected, enable the kill switch in the settings, which will block internet access if the VPN connection drops.
5. Adjust Protocol Settings
Surfshark allows you to change the VPN protocol. If you are experiencing slow speeds or connection issues, try switching between protocols like IKEv2, OpenVPN, or WireGuard. You can do this in the app settings under ‘VPN Protocol’.
6. Reinstall the App
If all else fails, uninstalling and reinstalling the Surfshark app can reset any incorrect configurations. Here’s how:
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- Uninstall the Surfshark app from your device.
- Visit the Surfshark website to download the latest version.
- Install the app and log in with your credentials.
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Tips Specific to Indian Users
1. ISP-Specific Issues
In India, ISPs like Jio, Airtel, Vodafone, and BSNL can interfere with VPN connections. If you’re facing issues, try the following: Sometimes, a change in VPN can make all the difference in your online experience. In my experience, ExpressVPN is the fastest VPN I’ve tested, providing reliable connectivity and superb performance for streaming and gaming. For just ₹549/month, you can enhance your online experience without interruptions. If you’re experiencing persistent issues with Surfshark, it might be worth considering a switch to a more reliable option. I recommend NordVPN, which offers fast speeds and excellent compatibility with streaming services like Netflix US and Hotstar. With over 5,500 servers and a 70% discount, you can enjoy seamless browsing and streaming experiences. While you’re working on resolving the Surfshark issues, don’t overlook the importance of securing your devices against potential threats. A solid antivirus like Bitdefender can provide peace of mind, protecting your data from malware and phishing attempts. Starting at just ₹399 per month, it’s a small price to pay for comprehensive security. Consider trying Bitdefender to keep your online experience safe and sound. If you’re encountering issues with Surfshark, it might be worth considering a backup VPN like NordVPN. With a focus on security and performance, it offers robust features such as a no-logs policy and advanced encryption, ensuring your online activities remain private. Plus, at just ₹3,299 for a two-year plan, it’s an affordable investment for your online safety. Explore NordVPN for enhanced security while you troubleshoot your current setup.
- Contact your ISP to check if they are blocking VPN traffic.
- Use the Camouflage Mode in Surfshark to hide your VPN usage.
2. Streaming Services Accessibility
Many Indian users rely on Surfshark to access streaming services. If you can’t access platforms like Netflix or Amazon Prime Video:
- Try connecting to different server locations. Some servers are optimized for streaming.
- Clear your browser cache and cookies, as stored data may affect access.
3. Mobile Data Considerations
Using mobile data can sometimes lead to throttling by ISPs. If you’re on Jio or Airtel, ensure you have a strong signal and enough data. Consider switching to a Wi-Fi connection if issues persist.
Security Considerations
While Surfshark is designed with security in mind, there are a few considerations to keep in mind: **Enable the Kill Switch:**This feature prevents any data leaks when your VPN connection drops unexpectedly.**Use Whitelister:**This allows you to choose which apps can bypass the VPN, ensuring better speeds for trusted applications.**Regularly Update the App:**Ensure you have the latest version of Surfshark for the best security features and fixes.**Be Aware of Public Wi-Fi Risks:**Always connect to Surfshark when using public Wi-Fi networks to protect your data from potential breaches.
Alternative Solutions or Recommendations
If you continue to experience issues with Surfshark, consider these alternative solutions: **Contact Surfshark Support:**Their customer support is available 24/7 and can assist with specific issues.**Try Alternative VPNs:**If Surfshark consistently fails to meet your needs, explore other reputable VPNs available in India such as ExpressVPN,NordVPN, or CyberGhost.**Check for Software Conflicts:**Ensure no firewall orantivirussoftware is interfering with your VPN connection. Temporarily disable them to see if the issue resolves.**Utilize Split Tunneling:**If you’re using Surfshark for specific applications, consider enabling split tunneling to maintain speed while accessing other services without the VPN.
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Frequently Asked Questions
Why is my VPN not working?
How to fix VPN on Jio/Airtel?
Should I reinstall the VPN?
Try other fixes first. If nothing works, uninstall, restart device, reinstall from official source.
Is my ISP blocking VPN?
Possible. Try obfuscated servers or TCP protocol. These are harder for ISPs to detect and block.
Related reading
Explore these in-depth guides from our editorial team:
- Hide.me vs VPN Unlimited: VPN Comparison India 2026
- Atlas VPN vs Surfshark India: Which Budget VPN Wins in 2026?
- NordVPN vs ExpressVPN for Indian Users in 2026: A Comprehensive Comparison
- NordVPN vs ExpressVPN India 2026: Which is Better? 2026…
- Atlas Vpn Gaming Guide India 2026
Sources & further reading
For more depth on these topics, these authoritative sources are worth bookmarking:
- NordVPN PwC Audit — authoritative reference.
- EFF VPN Guide — authoritative reference.
- Privacy Guides VPN — authoritative reference. Last verified April 2026.