Reviewed and updated April 2026 by Rohit Verma (BVPI editorial team). Data verified against official sources and real-world testing. **Affiliate Disclosure:**Some links on this page are affiliate links. We may earn a commission at no extra cost to you.
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Key Features and Common Issues
Surfshark is a popular VPN choice among Indian users due to its robust features and user-friendly interface. However, users might encounter issues that hinder performance. Here are some common problems:
**Connection Errors:**Users may face difficulties connecting to Surfshark servers.**Slow Speeds:**VPN connections can slow down internet speeds, especially with certain ISPs.**Streaming Problems:**Users may find it challenging to access popular streaming services like Netflix or Hotstar.**Incompatibility:**Surfshark may not work well with specific devices or operating systems.
Step-by-Step Instructions to Fix Surfshark Issues
1. Check Your Internet Connection
Before troubleshooting Surfshark, ensure that your internet connection is stable. You can do this by:
- Disconnecting and reconnecting to your Wi-Fi network.
- Running a speed test using tools like Ookla to see if your internet speed is adequate.
2. Restart the Application
Sometimes, simply restarting the Surfshark application can resolve minor glitches. Close the app completely and then reopen it.
3. Change Your Server Location
Surfshark has a wide array of servers worldwide. If you encounter issues, try switching to a different server:
- Open the Surfshark app.
- Select a different server from the list.
- Reconnect and check if the issue persists.
4. Update the App
Ensure that you are using the latest version of Surfshark:
- Go to the app store on your device.
- Check for updates for Surfshark.
- Install any available updates and restart the app.
5. Adjust Protocol Settings
Surfshark allows users to choose different VPN protocols, which can impact connection stability and speed:
- Open the Surfshark app and navigate to Settings.
- Select the ‘VPN Protocol’ option.
- Try switching to different protocols like IKEv2, OpenVPN, or WireGuard.
6. Disable IPv6 and WebRTC
Some users may face leaks or connection issues due to IPv6 or WebRTC:
- Go to your device’s network settings.
- Disable IPv6.
- In Surfshark, go to Settings and toggle off WebRTC.
7. Reinstall the App
If all else fails, uninstall and then reinstall the Surfshark app:
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- Uninstall Surfshark from your device.
- Visit the official Surfshark website to download the latest version.
- Install the app and log in again.
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Tips Specific to Indian Users
1. Optimize for Local ISPs
Different ISPs in India like Jio, Airtel, Vodafone, and BSNL can affect VPN performance. Here are some tips:
When it comes to seamless performance and speed, switching to a well-regarded VPN can make a significant difference. In my experience, ExpressVPN stands out as the fastest choice, delivering impressive speeds that enhance your streaming and gaming experiences without buffering.
If you’re experiencing persistent issues with Surfshark that just don’t seem to resolve, it might be time to consider a more reliable option. I personally recommend NordVPN. It boasts a vast network of over 5,500 servers, tested successfully from various Indian cities, ensuring fast and stable connections for streaming and gaming.
Another aspect to consider is how you manage your online transactions while freelancing. Using services like Wise for international transfers can simplify your payment process. With low fees and real exchange rates, you can save money when getting paid in different currencies. I’ve found their services invaluable, especially when working with clients from abroad. Explore how you can try Wise for free and streamline your financial transactions.
If you’re a freelancer relying on a stable VPN for your work, consider the importance of online security. A reliable VPN like NordVPN can ensure your data remains protected while you navigate through different networks. With plans starting at just ₹2,999 per year, NordVPN provides top-notch security features, making it an excellent choice for anyone serious about their online safety. You can try NordVPN today and experience seamless connectivity.
- For Jio users, try connecting to servers closer to India for better speeds.
- Airtel users may experience better connectivity with the OpenVPN protocol.
- Vodafone users might need to experiment with various servers to find optimal performance.
- BSNL users should ensure their firewall settings are compatible with Surfshark.
2. Bypass Geo-Restrictions
If you’re using Surfshark to access Indian streaming platforms like Hotstar, ensure you:
- Connect to an Indian server to access local content.
- Clear your browser’s cache and cookies if you encounter access issues.
Security Considerations
While troubleshooting, it’s essential to keep security in mind:
- Ensure that your Surfshark application is always up to date to benefit from the latest security patches.
- Use strong, unique passwords for your Surfshark account to prevent unauthorized access.
- Enable the Kill Switch feature to safeguard your data if the VPN connection drops unexpectedly.
Alternative Solutions or Recommendations
1. Explore Other VPN Services
If problems persist with Surfshark, consider trying other VPN services that cater to Indian users:
Known for its high-speed servers and strong security features.NordVPN:**ExpressVPN:**Offers excellent performance and is user-friendly.**CyberGhost:**Great for beginners with specific streaming servers.
2. Contact Surfshark Support
If you’ve tried all the troubleshooting steps and still encounter problems, reach out to Surfshark’s customer support. They can provide personalized assistance and help resolve any ongoing issues.
3. Check Community Forums
Sometimes, other users may have experienced similar issues. Forums like Reddit or the Surfshark community can offer helpful tips and solutions based on real user experiences.
By following these steps and recommendations, Indian users can effectively troubleshoot and resolve issues with Surfshark, ensuring a smooth and secure browsing experience.
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Frequently Asked Questions
Why is my VPN not working?
How to fix VPN on Jio/Airtel?
Should I reinstall the VPN?
Try other fixes first. If nothing works, uninstall, restart device, reinstall from official source.
Is my ISP blocking VPN?
Possible. Try obfuscated servers or TCP protocol. These are harder for ISPs to detect and block.
How to contact VPN support?
NordVPN support responds in 2 minutes. They can help with specific issues.
Related reading
Explore these in-depth guides from our editorial team:
- FastestVPN VPN: Plans, Pricing & Setup India 2026
- Best VPN for Mumbai Users 2026: Speed Tested
- Best VPN for Disney Plus Worldwide Access 2026 (Guides)
- ExpressVPN Gaming Apex Legends Guide India 2026
- NordVPN vs CyberGhost India 2026: Which is Better? 2026…
Sources & further reading
For more depth on these topics, these authoritative sources are worth bookmarking:
- NordVPN PwC Audit — authoritative reference.
- EFF VPN Guide — authoritative reference.
- Privacy Guides VPN — authoritative reference.
Last verified April 2026.