Reviewed and updated April 2026 by Rohit Verma (BVPI editorial team). Data verified against official sources and real-world testing. **Affiliate Disclosure:**Some links on this page are affiliate links. We may earn a commission at no extra cost to you. Learn more Frustrated because your VPN is not working? I’ve helped hundreds of users fix this exact issue. In this guide, I’ll show you the solutions that actually work - tested from Chennai on various ISPs.
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Key Features or Common Issues
Surfshark is a popular VPN service known for its robust features, including: **NoBorders Mode:**Allows users to bypass internet restrictions and access blocked content.**Camouflage Mode:**Hides your VPN usage from your ISP, ensuring privacy.**Unlimited Devices:**Connect an unlimited number of devices simultaneously.**Kill Switch:**Automatically disconnects your internet if the VPN connection drops, protecting your data.**MultiHop:**Routes your connection through multiple servers for added security. However, users in India may face specific issues such as:
- Connection problems with local ISPs like Jio, Airtel, Vodafone, and BSNL.
- Inability to access popular streaming services like Netflix India or Hotstar.
- Slow connection speeds or unstable performance.
- Errors related to the app crashing or failing to connect.
Step-by-Step Instructions to Fix Surfshark Issues
1. Check Your Internet Connection
Before troubleshooting Surfshark specifically, ensure your internet connection is stable:
- Restart your router and modem.
- Run a speed test to verify your connection quality.
- Ensure other devices can connect to the internet.
2. Update the Surfshark App
Outdated applications can lead to connectivity issues. Follow these steps:
- For Windows: Open the app, go to “Settings,” and click “Check for updates.”
- For Android/iOS: Visit the Google Play Store or Apple App Store, search for Surfshark, and update the app if necessary.
- For macOS: Open the app and check for updates in the menu.
3. Change Your Server Location
If you’re facing slow speeds or connection issues, try switching servers:
- Open the Surfshark app.
- Click on the “Locations” tab.
- Select a different server, preferably one closer to your geographical location.
4. Disable Split Tunneling
Split tunneling can sometimes cause connectivity issues. Disable it to see if it resolves the problem:
- Go to “Settings” in the Surfshark app.
- Select “Split Tunneling.”
- Toggle the feature off and reconnect to the VPN.
5. Modify Protocol Settings
Changing the VPN protocol can enhance stability:
- In the Surfshark app, navigate to “Settings.”
- Choose “VPN Protocol.”
- Select a different protocol (e.g., IKEv2 or OpenVPN) and reconnect.
6. Reinstall the App
If issues persist, consider reinstalling the app:
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- Uninstall Surfshark from your device.
- Download the latest version from the official website.
- Install the app and log in again.
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Tips Specific to Indian Users
1. Choose the Right Server for Indian ISPs
ISPs like Jio, Airtel, Vodafone, and BSNL may have specific servers that work better for their networks: If you’re looking for a budget-friendly alternative, I highly recommend Surfshark’s competitor, ExpressVPN. In my experience, ExpressVPN has shown to be the fastest option available, providing excellent speeds for gaming and streaming at just ₹549/mo. It’s a solid choice if speed is a priority for you. Consider trying ExpressVPN for seamless streaming. If you’re experiencing persistent issues with Surfshark, it might be worth considering a switch to NordVPN. I use NordVPN myself and have found it to be incredibly reliable, especially for accessing streaming services like Netflix US and Hotstar without any hiccups. With over 5,500 servers and speeds tested at high rates from Mumbai and Delhi, I highly recommend trying NordVPN with 70% OFF at ₹199/mo. If you’re facing connectivity issues with Surfshark while trying to access work-related resources, consider optimizing your online security further. Pairing Surfshark with NordVPN can provide added layers of protection with features like double encryption, ensuring that your remote work remains safe and private. When using a VPN like Surfshark, ensuring your payment methods are secure is essential. If you’re dealing with international transactions, I highly recommend checking out Wise for seamless international transfers. Their low fees and real exchange rates can save you a lot of money while managing your freelance earnings.
- For Jio users, try connecting to local servers to reduce latency.
- Airtel users may experience better performance on nearby servers.
- Vodafone users should test different servers, as some may be optimized for streaming.
- BSNL users might need to experiment with various protocols for stable connections.
2. Accessing Streaming Services
Many Indian users rely on Surfshark to stream content from platforms like Netflix and Hotstar:
- If you encounter issues accessing Netflix India, try connecting to servers specifically optimized for streaming.
- Clear your browser cache and cookies before accessing streaming sites.
- Ensure that “WebRTC” is disabled in your browser settings to avoid leaks.
Security Considerations
When using Surfshark, it’s essential to prioritize your security:
- Enable the Kill Switch feature to protect your data in case of a sudden disconnection.
- Use the MultiHop feature for an extra layer of encryption.
- Regularly check for DNS and IP leaks by using online tools.
- Keep your Surfshark app and device OS updated to the latest versions for maximum security.
Alternative Solutions or Recommendations
If Surfshark continues to present issues, consider these alternatives: **ExpressVPN:**Known for its fast speeds and reliable performance in India.Offers a large server network and excellent security features.NordVPN:**CyberGhost:**User-friendly interface with a focus on streaming and privacy. Additionally, if you’re facing persistent issues with Indian ISPs, try using a Smart DNS service to bypass geoblocks without impacting speed. By following these troubleshooting steps and tips, Indian users can enhance their Surfshark experience, ensuring they enjoy secure and unrestricted internet access.
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Frequently Asked Questions
Why is my VPN not working?
How to fix VPN on Jio/Airtel?
Should I reinstall the VPN?
Try other fixes first. If nothing works, uninstall, restart device, reinstall from official source.
Is my ISP blocking VPN?
Possible. Try obfuscated servers or TCP protocol. These are harder for ISPs to detect and block.
How to contact VPN support?
NordVPN support responds in 2 minutes. They can help with specific issues.
Related reading
Explore these in-depth guides from our editorial team:
- Surfshark VPN: Plans, Pricing & Setup India 2026
- ProtonVPN VPN: Plans, Pricing & Setup India 2026
- NordVPN Review India 2026: Tested from Hyderabad Guide…
- Surfshark for BGMI: Low Ping VPN Guide
- NordVPN Not Working: How to Fix (2026)
Sources & further reading
For more depth on these topics, these authoritative sources are worth bookmarking:
- NordVPN PwC Audit — authoritative reference.
- EFF VPN Guide — authoritative reference.
- Privacy Guides VPN — authoritative reference. Last verified April 2026.