ExpressVPN Disconnecting: How to Fix

Key Features and Common Issues

ExpressVPN is renowned for its high-speed servers, strong encryption, and user-friendly interface. However, like any VPN service, it can experience disconnections. Some common issues faced by users include:

• Network Instability: Sudden fluctuations in your internet connection can lead to VPN disconnections.
• Firewall Interference: Firewalls from ISPs like Jio, Airtel, or BSNL may block VPN connections.
• Server Overload: Connecting to a crowded server can lead to performance issues and disconnections.
• Protocol Issues: Using the wrong VPN protocol can lead to connection problems.
• Outdated Software: Using an outdated version of ExpressVPN can cause instability.

Step-by-Step Instructions to Fix Disconnects

1. Check Your Internet Connection

Start by ensuring that your internet connection is stable. Disconnect from the VPN and test your internet speed. If your connection is unstable, consider:

• Restarting your router.
• Switching to a wired connection, if possible.
• Contacting your ISP (e.g., Jio or Airtel) to resolve any issues.

2. Change VPN Protocols

ExpressVPN offers multiple protocols. Switching to a different protocol can help stabilize your connection. Here’s how:

• Open the ExpressVPN app.
• Go to the “Options” menu.
• Select the “Protocol” section.
• Choose between Lightway, OpenVPN (TCP/UDP), or IKEv2.

Test different protocols to see which works best for your network conditions.

3. Reconnect to a Different Server

If the server you’re connected to is overloaded, try connecting to a different server location. Follow these steps:

• Open the ExpressVPN app.
• Select the “Choose Location” button.
• Pick a different server from the list.

Experiment with nearby servers for optimal performance based on your location in India.

4. Disable Firewall and Antivirus

Sometimes, firewalls and antivirus software can interfere with VPN connections. Temporarily disable them to see if this resolves the issue:

• Locate your firewall or antivirus settings.
• Turn off the firewall or antivirus software temporarily.
• Reconnect to ExpressVPN.

If this solves the problem, consider adding ExpressVPN to the exceptions list in your firewall or antivirus settings.

5. Update ExpressVPN

Using an outdated version of ExpressVPN can cause disconnections. Ensure you’re using the latest version:

• Open the ExpressVPN app.
• Go to the menu and check for updates.
• If an update is available, download and install it.

6. Reset Network Settings

If none of the above solutions work, consider resetting your network settings. This process can resolve deeper connectivity issues:

• For Windows, go to Settings > Network & Internet > Status, then click on Network Reset.
• For macOS, go to System Preferences > Network, and select Wi-Fi, then click on the minus (-) sign to remove it, and re-add it.

Reboot your device after resetting the network settings.

Tips Specific to Indian Users

Using Local ISPs

When using ExpressVPN in India, be aware that ISPs like Jio, Airtel, Vodafone, and BSNL may have restrictions or throttling in place. Here are some tips:

• Switch Servers: If you experience slow connection speeds, try connecting to a server closer to your geographical location.
• Use Split Tunneling: This allows you to choose which apps go through the VPN and which use your regular connection, optimizing speed for non-sensitive activities.
• Avoid Peak Hours: Internet speeds may be slower during peak usage hours. Try using the VPN during off-peak times for better performance.

Streaming Services

If you use ExpressVPN to access Indian streaming services like Hotstar, Netflix India, or Amazon Prime Video, ensure:

• You connect to a server optimized for streaming.
• You clear your browser cache and cookies to avoid detection by streaming services.

Security Considerations

While using ExpressVPN, don’t overlook the importance of security:

• Enable Kill Switch: This feature ensures that your internet connection is cut off if the VPN disconnects, preventing data leaks.
• Use Trusted Protocols: Stick to protocols known for their security features, such as OpenVPN and IKEv2.
• Regularly Change Passwords: Ensure your ExpressVPN account password is strong and regularly updated.

Alternative Solutions or Recommendations

If ExpressVPN continues to disconnect and you’ve exhausted troubleshooting options, consider these alternatives:

• Try a Different VPN: Consider other reputable VPN services like NordVPN or Surfshark that might offer better compatibility with your ISP.
• Contact Support: Reach out to ExpressVPN’s customer support for personalized troubleshooting assistance.
• Use a Dedicated IP: This option can sometimes prevent disconnections caused by shared IP addresses being flagged.

By following these steps and tips, Indian users can effectively troubleshoot disconnections with ExpressVPN and maintain a secure and stable connection.