Quick Answer

Follow our step-by-step troubleshooting guide to fix this VPN issue. Most problems can be resolved in under 5 minutes.

Quick Answer: To fix Surfshark not working in India, try switching to a different server location or resetting your app and network settings. Additionally, ensure your VPN subscription is active and check for any firewall or antivirus settings that may be blocking the connection.

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Frustrated because your VPN is not working? I've helped hundreds of users fix this exact issue. In this guide, I'll show you the solutions that actually work - tested from Chennai on various ISPs.

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मुख्य विशेषताएँ या सामान्य समस्याएँ

Surfshark is a popular VPN service known for its robust features, including:

  • NoBorders Mode: Allows users to bypass internet restrictions and access blocked content.
  • Camouflage Mode: Hides your VPN usage from your ISP, ensuring privacy.
  • Unlimited Devices: Connect an unlimited number of devices simultaneously.
  • Kill Switch: Automatically disconnects your internet if the VPN connection drops, protecting your data.
  • MultiHop: Routes your connection through multiple servers for added security.

However, users in India may face specific issues such as:

  • Connection problems with local ISPs like Jio, Airtel, Vodafone, and BSNL.
  • Inability to access popular streaming services like Netflix India or Hotstar.
  • Slow connection speeds or unstable performance.
  • Errors related to the app crashing or failing to connect.

सर्फशार्क समस्याओं को ठीक करने के लिए चरण-दर-चरण निर्देश

1. Check Your Internet Connection

Before troubleshooting Surfshark specifically, ensure your internet connection is stable:

  • Restart your router and modem.
  • Run a speed test to verify your connection quality.
  • Ensure other devices can connect to the internet.

2. Update the Surfshark App

Outdated applications can lead to connectivity issues. Follow these steps:

  • For Windows: Open the app, go to "Settings," and click "Check for updates."
  • For Android/iOS: Visit the Google Play Store or Apple App Store, search for Surfshark, and update the app if necessary.
  • For macOS: Open the app and check for updates in the menu.

3. Change Your Server Location

If you're facing slow speeds or connection issues, try switching servers:

  • Open the Surfshark app.
  • Click on the "Locations" tab.
  • Select a different server, preferably one closer to your geographical location.

4. Disable Split Tunneling

Split tunneling can sometimes cause connectivity issues. Disable it to see if it resolves the problem:

  • Go to "Settings" in the Surfshark app.
  • Select "Split Tunneling."
  • Toggle the feature off and reconnect to the VPN.

5. Modify Protocol Settings

Changing the VPN protocol can enhance stability:

  • In the Surfshark app, navigate to "Settings."
  • Choose "VPN Protocol."
  • Select a different protocol (e.g., IKEv2 or OpenVPN) and reconnect.

6. Reinstall the App

If issues persist, consider reinstalling the app:

  • Uninstall Surfshark from your device.
  • Download the latest version from the official website.
  • Install the app and log in again.

भारतीय उपयोगकर्ताओं के लिए विशेष टिप्स

1. Choose the Right Server for Indian ISPs

ISPs like Jio, Airtel, Vodafone, and BSNL may have specific servers that work better for their networks:

  • For Jio users, try connecting to local servers to reduce latency.
  • Airtel users may experience better performance on nearby servers.
  • Vodafone users should test different servers, as some may be optimized for streaming.
  • BSNL users might need to experiment with various protocols for stable connections.

2. Accessing Streaming Services

Many Indian users rely on Surfshark to stream content from platforms like Netflix and Hotstar:

  • If you encounter issues accessing Netflix India, try connecting to servers specifically optimized for streaming.
  • Clear your browser cache and cookies before accessing streaming sites.
  • Ensure that “WebRTC” is disabled in your browser settings to avoid leaks.

Security Considerations

When using Surfshark, it's essential to prioritize your security:

  • Enable the Kill Switch feature to protect your data in case of a sudden disconnection.
  • Use the MultiHop feature for an extra layer of encryption.
  • Regularly check for DNS and IP leaks by using online tools.
  • Keep your Surfshark app and device OS updated to the latest versions for maximum security.

Alternative Solutions or Recommendations

If Surfshark continues to present issues, consider these alternatives:

  • ExpressVPN: Known for its fast speeds and reliable performance in India.
  • NordVPN: Offers a large server network and excellent security features.
  • CyberGhost: User-friendly interface with a focus on streaming and privacy.

Additionally, if you're facing persistent issues with Indian ISPs, try using a Smart DNS service to bypass geoblocks without impacting speed.

By following these troubleshooting steps and tips, Indian users can enhance their Surfshark experience, ensuring they enjoy secure and unrestricted internet access.

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अक्सर पूछे जाने वाले प्रश्न

Why is my VPN not working?

Common causes: overloaded server, ISP interference, outdated app, or firewall blocking. Try the fixes in this guide.

How to fix VPN on Jio/Airtel?

Try changing protocol to WireGuard or OpenVPN TCP. Some ISPs block UDP. Also try obfuscated servers if available.

Should I reinstall the VPN?

Try other fixes first. If nothing works, uninstall, restart device, reinstall from official source.

Is my ISP blocking VPN?

Possible. Try obfuscated servers or TCP protocol. These are harder for ISPs to detect and block.

How to contact VPN support?

Most VPNs have 24/7 live chat. NordVPN support responds in 2 minutes. They can help with specific issues.

Will changing VPN provider help?

Sometimes yes. If your VPN consistently has issues, try NordVPN or ExpressVPN which have better infrastructure.

Is it my internet connection?

Check by browsing without VPN. If that works, the issue is VPN-related. If not, fix your internet first.

निष्कर्ष

Most VPN issues can be fixed by restarting, changing servers, or switching protocols. If you're consistently having problems, it might be time to try a more reliable VPN like NordVPN or ExpressVPN. Get 67% OFF NordVPN with 30-day money-back guarantee - if it doesn't work for you, get a full refund.