Proton VPN Disconnecting: How to Fix

Key Features and Common Issues of Proton VPN

Proton VPN is known for its robust security features and user-friendly interface. However, like any VPN service, users may encounter disconnections. Here are some key features and common issues that may lead to disconnections:

• Strong Encryption: Proton VPN uses AES-256 encryption, which is essential for secure browsing.
• No-Logs Policy: Ensures that your online activities are not stored, enhancing privacy.
• Multi-Platform Support: Available on Windows, macOS, Linux, Android, and iOS.
• Kill Switch: Automatically disables your internet connection if the VPN disconnects unexpectedly.
• Common Issues: Frequent disconnections, slow speeds, inability to connect to servers, and issues with specific ISPs.

Step-by-Step Instructions to Fix Proton VPN Disconnections

1. Check Your Internet Connection

Before troubleshooting Proton VPN, ensure that your internet connection is stable. To do this:

• Disconnect from Proton VPN.
• Open a web browser and visit a reliable website.
• If the website does not load, troubleshoot your internet connection by rebooting your modem/router.

2. Restart Proton VPN

Sometimes, simply restarting the application can resolve connection issues:

• Close the Proton VPN application completely.
• Restart your device.
• Open Proton VPN again and attempt to connect to a different server.

3. Change the VPN Protocol

Proton VPN supports multiple protocols. Switching to a different protocol can often resolve disconnection issues:

• Open Proton VPN and navigate to settings.
• Select the “VPN Protocol” option.
• Try switching between OpenVPN, IKEv2, or WireGuard protocols.

4. Disable IPv6

IPv6 can sometimes cause connectivity issues with VPNs. To disable IPv6:

• Go to your network settings on your device.
• Select “Network and Internet” or “Network Settings.”
• Find your active network connection and navigate to properties.
• Uncheck the box for “Internet Protocol Version 6 (IPv6).”

5. Check Firewall and Antivirus Settings

Your firewall or antivirus software may block Proton VPN. To allow the application:

• Open your firewall or antivirus software.
• Navigate to the settings related to application control or firewall rules.
• Add Proton VPN to the list of allowed applications.

6. Reinstall Proton VPN

If all else fails, reinstalling the VPN client may resolve persistent issues:

• Uninstall Proton VPN from your device.
• Download the latest version from the official Proton VPN website.
• Install and configure the app again.

Tips Specific to Indian Users

1. ISP Considerations

In India, certain ISPs like Jio, Airtel, Vodafone, and BSNL may impose restrictions on VPN usage. Here are some tips:

• If you are using Jio or Airtel, try connecting to servers located outside India for better performance.
• For BSNL users, consider using the IKEv2 protocol, as it may work better with their network.
• Switching to a different server: If you experience disconnections, try connecting to a less crowded server.

2. Streaming Services

Proton VPN can help you access streaming services, but be aware that:

• Some streaming services may block VPN traffic, resulting in disconnections. Try different servers to find one that works.
• Use Proton VPN's dedicated streaming servers for better performance.

Security Considerations

When using Proton VPN, maintaining security is critical to avoid disconnections:

• Enable the Kill Switch: This feature ensures that your data is protected even if the VPN connection fails.
• Regularly Update the Application: Keeping the application updated ensures that you benefit from the latest security enhancements and bug fixes.
• Beware of Public Wi-Fi: Avoid using Proton VPN on public Wi-Fi networks without proper security measures in place, as they can lead to disconnections.

Alternative Solutions or Recommendations

1. Consider Other VPN Services

If persistent disconnections plague your Proton VPN experience, you might want to explore alternative VPN services:

• NordVPN: Known for its high-speed servers and robust security features.
• ExpressVPN: Offers excellent customer support and reliable connectivity in India.
• Surfshark: A budget-friendly option with unlimited device connections.

2. Contact Customer Support

If you've tried all troubleshooting steps and still face disconnections, reaching out to Proton VPN’s customer support can provide tailored solutions:

• Visit the official Proton VPN website and use the support chat feature.
• Provide them with details about your device, ISP, and the issues you are facing.

By following these troubleshooting steps and tips, Indian users can enhance their Proton VPN experience and minimize disconnections. Remember, a stable VPN connection not only provides security but also optimizes your internet experience.