Proton VPN Not Working: How to Fix

Key Features and Common Issues with Proton VPN

Proton VPN is known for its robust privacy features and user-friendly interface. However, users may occasionally face connectivity issues. Here are some common issues and essential features:

• Free and Paid Plans: Proton VPN offers both free and premium plans, with the latter providing access to faster servers and additional features.
• No Logs Policy: The VPN is based in Switzerland and adheres to a strict no-logs policy, ensuring user privacy.
• Secure Core: This feature routes your traffic through multiple servers, adding an extra layer of security.
• Streaming Support: Proton VPN is capable of bypassing geo-restrictions for popular streaming services.
• Common Issues: Users may face problems like slow speeds, connection failures, or inability to access specific websites or services.

Step-by-Step Troubleshooting Instructions

1. Check Your Internet Connection

Before troubleshooting Proton VPN, ensure that your internet connection is stable. You can do this by:

• Disconnecting from the VPN and testing your internet speed.
• Restarting your router or modem.
• Trying to browse websites without the VPN to ensure connectivity.

2. Restart Proton VPN

Sometimes, simply restarting the VPN application can resolve connectivity issues. Follow these steps:

• Close the Proton VPN app completely.
• Wait a few seconds and reopen the app.
• Reconnect to your desired server.

3. Change VPN Protocol

Proton VPN supports several protocols. Changing the protocol may help with connection issues:

• Open the Proton VPN app.
• Go to the settings and select “Protocol.”
• Switch between protocols like OpenVPN and IKEv2 to see which one works better.

4. Try Different Servers

If your connection is slow or fails, it could be due to server congestion. Try connecting to a different server:

• Open the Proton VPN app.
• Navigate to the server list and select a different location.
• Reconnect and test the connection.

5. Disable Firewall or Antivirus

Sometimes, firewalls or antivirus programs can block VPN connections. To troubleshoot:

• Temporarily disable your firewall or antivirus software.
• Reconnect to Proton VPN to see if the issue persists.
• If it works, add Proton VPN to the exceptions list in your firewall or antivirus settings.

6. Update Proton VPN

Ensure that you are using the latest version of Proton VPN:

• Check for updates in the app store or on the Proton VPN website.
• Install any available updates and restart the app.

Tips Specific to Indian Users

Indian users may face unique challenges due to local ISPs such as Jio, Airtel, Vodafone, and BSNL. Here are some tips to enhance your Proton VPN experience:

• Choose the Right Server: Select servers that are geographically closer to India for better speeds. Servers in Singapore or Hong Kong often provide a good balance of speed and performance.
• Check ISP Restrictions: Some ISPs may throttle VPN traffic. If you experience slow speeds, consider contacting your ISP to inquire about any restrictions.
• Streaming Services: If you use Proton VPN to access Indian streaming services like Hotstar or Netflix, ensure you connect to servers that are known to work with these services.
• Use Split Tunneling: This feature allows you to use Proton VPN for specific apps while keeping your other internet traffic untouched, which can help with speed and accessibility.

Security Considerations

When using Proton VPN, it’s crucial to prioritize security. Here are some considerations:

• Enable Kill Switch: Ensure that the Kill Switch feature is activated to prevent data leaks if the VPN disconnects unexpectedly.
• Use Strong Passwords: Always use strong, unique passwords for your Proton account to enhance security.
• Enable Two-Factor Authentication: Activate 2FA for an added layer of security on your account.
• Regularly Update Software: Keep your operating system and the Proton VPN app updated to protect against vulnerabilities.

Alternative Solutions and Recommendations

If troubleshooting does not resolve your issues with Proton VPN, consider the following alternatives:

• NordVPN: Known for its extensive server network and dedicated streaming servers, NordVPN is an excellent alternative for Indian users.
• ExpressVPN: With fast speeds and strong security features, ExpressVPN is suitable for users looking for reliable performance.
• Surfshark: An affordable option that offers unlimited device connections and robust security features.
• Local Support: If you prefer local support, consider VPNs that have dedicated customer service for Indian users.

By following these troubleshooting steps and tips, you can enhance your experience with Proton VPN and ensure a secure online presence.