Surfshark Not Working: How to Fix

Key Features or Common Issues

Surfshark is a popular VPN service known for its affordability and robust features. However, users in India may encounter issues that can hinder their experience. Here are some common issues faced by Indian users:

• Connection Problems: Users often face difficulties connecting to Surfshark’s servers, especially during peak hours.
• Speed Reduction: Some users report a noticeable decrease in internet speed when connected to the VPN.
• Streaming Restrictions: Accessing popular streaming services like Netflix or Amazon Prime may be problematic due to geo-blocks.
• App Not Responding: The Surfshark app may freeze or crash unexpectedly, particularly on certain devices.

Step-by-Step Instructions to Fix Surfshark Issues

1. Check Your Internet Connection

Before troubleshooting Surfshark, ensure that your internet connection is stable:

• Disconnect and reconnect to your ISP (Jio, Airtel, Vodafone, BSNL).
• Run a speed test to confirm your internet speed is adequate.

2. Restart the Surfshark App

If the app is unresponsive, a simple restart may resolve the issue:

• Exit the Surfshark app completely.
• Open the app again and attempt to connect to a server.

3. Change VPN Protocols

Surfshark offers multiple VPN protocols which can influence performance:

• Open the Surfshark app and navigate to the settings menu.
• Select "Protocol" and switch between options like IKEv2, OpenVPN (TCP/UDP), or WireGuard.

4. Select a Different Server Location

Sometimes, the server you are connecting to may be congested. Try connecting to a different location:

• Open the Surfshark app.
• Select a different server from the list of available locations.

5. Disable IPv6

Disabling IPv6 can sometimes improve connectivity issues:

• Go to your device's network settings.
• Find the option to disable IPv6.

6. Update the Surfshark App

Ensure you are using the latest version of the Surfshark app:

• Check for updates in the app store (Google Play Store for Android or App Store for iOS).
• Install any available updates and restart the app.

7. Reinstall Surfshark

If the app continues to misbehave, a fresh installation may help:

• Uninstall the Surfshark app from your device.
• Download the latest version from the Surfshark website and reinstall it.

Tips Specific to Indian Users

1. Optimize Settings for Indian ISPs

Indian ISPs like Jio, Airtel, Vodafone, and BSNL may have specific settings that can affect VPN performance. Here are a few tips:

• Use the "Camouflage Mode" feature in Surfshark to bypass ISP restrictions that may throttle your VPN traffic.
• Change DNS settings to use Surfshark's private DNS for better speed.

2. Bypassing Streaming Restrictions

If you're facing issues accessing content from platforms like Netflix or Hotstar:

• Try connecting to servers specifically optimized for streaming.
• Clear your browser cache and cookies to remove any stored location data.

3. Check for Local Network Restrictions

Some networks in India may impose restrictions that affect VPN connectivity:

• If using a public Wi-Fi network, such as at a coffee shop or airport, check if the network blocks VPN traffic.
• Switch to mobile data to see if the issue persists, as this can help determine if the problem is network-specific.

Security Considerations

While troubleshooting Surfshark, always remember the importance of maintaining your security:

• Ensure that the Kill Switch feature is enabled. This feature will cut your internet connection if the VPN drops, protecting your data.
• Regularly check for DNS and IP leaks using online tools to ensure your identity remains protected while using Surfshark.

Alternative Solutions or Recommendations

1. Customer Support

If the above steps do not resolve your issues, reach out to Surfshark's customer support:

• Use the live chat feature on their website for immediate assistance.
• Submit a ticket with detailed descriptions of your issues for personalized help.

2. Explore Alternative VPNs

If Surfshark continues to be problematic, consider trying other VPN services that cater to Indian users:

• ExpressVPN: Known for its speed and reliability, it has a strong presence in India.
• NordVPN: Offers advanced security features and good server options for Indian users.
• CyberGhost: This VPN is user-friendly and provides specialized servers for streaming.

3. Community Forums

Participate in online forums or communities where users share their experiences and solutions:

• Check Reddit or dedicated tech forums to find discussions related to Surfshark issues in India.
• Engage with other users to gain insights or alternative fixes that may work for you.