ExpressVPN Disconnecting: How to Fix

Key Features or Common Issues

ExpressVPN is known for its robust features, but users may experience disconnections occasionally. Understanding the common issues can help in troubleshooting effectively.

• Network Configuration Issues: Problems with router settings or network configurations can lead to disconnections.
• ISP Throttling: Internet Service Providers like Jio, Airtel, Vodafone, and BSNL may throttle VPN traffic, causing interruptions.
• Protocol Selection: Using the wrong VPN protocol can result in unstable connections.
• Server Overload: Connecting to a heavily used server can lead to slow speeds and frequent disconnections.
• Firewall/Security Software: Overly aggressive firewall settings on your device can block VPN connections.

Step-by-Step Instructions to Fix Disconnections

1. Restart Your Device and VPN App

Sometimes, a simple restart can resolve connection issues. Close the ExpressVPN app completely and restart your device. Then, reopen the app and try connecting again.

2. Change VPN Protocol

ExpressVPN supports multiple protocols. If you encounter frequent disconnections, try switching protocols:

• Open the ExpressVPN app.
• Go to the settings menu.
• Select the 'Protocol' option.
• Choose between Lightway, OpenVPN UDP, or TCP.

Lightway is often faster and more stable for many users.

3. Select a Different Server

Sometimes, the server you are connected to may be experiencing issues. Here’s how to select a different server:

• Open the ExpressVPN app.
• Disconnect from the current server.
• Choose a different location or server that is less congested.

4. Check Your Internet Connection

Ensure that your internet connection is stable. You can do this by:

• Testing your internet speed through websites like Speedtest.net.
• Connecting your device to the router via an Ethernet cable rather than Wi-Fi to rule out wireless issues.

5. Disable Firewall or Antivirus Temporarily

If you suspect your firewall or antivirus software is causing issues, try temporarily disabling them:

• Locate your firewall or antivirus settings.
• Disable the software and try connecting to ExpressVPN again.
• If this resolves the issue, consider adding ExpressVPN as an exception in your firewall or antivirus settings.

6. Reinstall the ExpressVPN App

If none of the above steps work, reinstalling the app may help:

• Uninstall the ExpressVPN application from your device.
• Visit the official ExpressVPN website to download the latest version.
• Reinstall and log in to your account.

Tips Specific to Indian Users

1. Choose Servers Close to India

For better connectivity and speed, select servers located in nearby countries, such as Singapore or Hong Kong. This can help reduce latency and improve your connection stability.

2. Use Split Tunneling

Utilize the split tunneling feature to select which apps use the VPN connection. If you're experiencing disconnection issues while streaming or gaming, split tunneling can help optimize the performance of those specific applications while allowing others to connect directly to the internet.

3. Monitor ISP Throttling

Keep an eye on your internet speed, especially when using a VPN. If you notice significant drops in speed, your ISP might be throttling your connection. Consider switching ISPs if the problem persists.

4. Check for Local Regulations

Be aware of local regulations regarding VPN usage in India. Although VPNs are legal, ensuring compliance with local laws is essential to avoid any issues.

Security Considerations

When troubleshooting VPN disconnections, it’s crucial to consider security:

• Use Reliable Security Software: Ensure your device has updated antivirus and anti-malware software.
• Enable Kill Switch: Activate the Kill Switch feature in ExpressVPN to prevent data leaks in case of sudden disconnections.
• Regularly Update Your VPN: Keep the ExpressVPN app updated to benefit from the latest security patches and features.

Alternative Solutions or Recommendations

1. Consider Different VPN Providers

If disconnection issues persist and impact your usage significantly, consider trying other reputable VPN providers that may have better performance with your ISP:

• NordVPN: Known for its solid performance in India with a wide server range.
• Surfshark: Offers affordable plans and is known for its speed and reliability.
• CyberGhost: Offers a user-friendly interface and optimized servers for streaming.

2. Use User Forums and Support

Forums and customer support can be invaluable resources:

• Visit ExpressVPN’s support page for troubleshooting guides.
• Engage in communities like Reddit or local tech forums where users share their experiences and solutions.
• Contact ExpressVPN support for personalized assistance if disconnections persist.

By following these steps and recommendations, you can effectively troubleshoot ExpressVPN disconnections and enhance your overall VPN experience while using it in India.