NordVPN Not Working: How to Fix

Key Features and Common Issues

NordVPN is known for its robust security features and user-friendly interface. However, users may encounter issues that disrupt their VPN experience. Here are some common problems faced by users in India:

• Connection Issues: Difficulty connecting to servers due to ISP restrictions or server overload.
• Slow Speeds: Decreased internet speed when connected to the VPN, affecting streaming and browsing.
• Inaccessibility to Streaming Services: Challenges in accessing popular platforms like Netflix, Amazon Prime Video, and Hotstar.
• App Crashes: The NordVPN application may crash or fail to respond on some devices.
• DNS Leaks: Potential exposure of your real IP address due to DNS leaks.

Step-by-Step Instructions to Fix NordVPN Issues

1. Check Your Internet Connection

Before troubleshooting NordVPN, ensure that your internet connection is stable without the VPN running. You can do this by disconnecting from NordVPN and checking if you can browse the web.

2. Restart the NordVPN Application

Sometimes, simply restarting the application can resolve temporary glitches. Close the app completely and restart it to see if the connection improves.

3. Change the VPN Protocol

NordVPN offers multiple protocols such as OpenVPN, IKEv2/IPSec, and NordLynx. Changing the protocol can help in resolving connectivity issues:

• Open the NordVPN app.
• Go to “Settings” and select the “Advanced” tab.
• Choose a different protocol from the dropdown menu.
• Reconnect to the VPN.

4. Choose a Different Server

If you experience slow speeds or connection issues, try connecting to a different server within India or another country. NordVPN has a large server network, making it easy to find a suitable option.

5. Disable IPv6

IPv6 can sometimes interfere with VPN connectivity. To disable IPv6 on Windows:

• Go to “Control Panel” > “Network and Sharing Center.”
• Select “Change adapter settings.”
• Right-click your network and select “Properties.”
• Uncheck the box next to “Internet Protocol Version 6 (TCP/IPv6).”

6. Check Firewall and Antivirus Settings

Your firewall or antivirus software might block NordVPN. Temporarily disable them to check if this resolves the issue. If it does, add NordVPN to the exceptions list in your firewall or antivirus settings.

7. Reinstall the NordVPN Application

If none of the above solutions work, uninstall and reinstall the NordVPN application. This can help resolve any corrupted files or settings.

8. Contact Customer Support

If you continue to experience issues, NordVPN’s customer support can assist you further. They offer 24/7 live chat support for immediate help.

Tips Specific to Indian Users

1. ISP Throttling

Some Indian ISPs like Jio, Airtel, Vodafone, and BSNL may throttle VPN traffic, especially during peak hours. If you suspect throttling, try changing your server location or using the obfuscated servers provided by NordVPN.

2. Streaming Services

Accessing content on platforms like Netflix or Hotstar can sometimes be problematic due to geo-restrictions. If you face issues, try connecting to servers specifically optimized for streaming. NordVPN provides a list of such servers in the application.

3. Use of Dedicated IP Address

For users who frequently face issues connecting to services, consider purchasing a dedicated IP address from NordVPN. This reduces the chances of being blocked by streaming services and improves connectivity.

Security Considerations

While troubleshooting NordVPN, it’s essential to maintain your online security. Here are some best practices:

• Enable Kill Switch: This feature disconnects your internet if the VPN connection drops, preventing data leaks.
• Use CyberSec: Activate the CyberSec feature to block ads and malware, enhancing your security while browsing.
• Regularly Update the App: Ensure that you have the latest version of NordVPN to benefit from security patches and improvements.
• Check for DNS Leaks: Use tools like DNS Leak Test to ensure your real IP address is not exposed.

Alternative Solutions or Recommendations

1. Try Other VPN Services

If NordVPN continues to be problematic, consider trying alternative VPN services that are known to work well in India, such as:

• ExpressVPN: Known for fast speeds and strong security features.
• Surfshark: Offers unlimited simultaneous connections and is budget-friendly.
• CyberGhost: User-friendly with dedicated servers for streaming.

2. Use Browser Extensions

For quick access to privacy without needing a full VPN connection, consider using NordVPN’s browser extension. This can be a temporary solution to access restricted content while you troubleshoot the application.

3. Explore Free VPN Services with Caution

While free VPNs may seem tempting, they often come with limited security features and can compromise your data privacy. If you opt for a free service, ensure it has a good reputation and adheres to strict privacy policies.