Proton VPN Not Working: How to Fix

Key Features or Common Issues

Proton VPN is known for its robust security features and user-friendly interface, but users occasionally encounter issues that can hinder their experience. Here are some common problems faced by Indian users:

• Connection Failed: Difficulty connecting to servers, often due to network restrictions by ISPs.
• Slow Speeds: Reduced internet speed, especially on free plans or under heavy load.
• Server Location Issues: Inability to connect to specific servers or access certain content.
• Application Crashes: Frequent crashes or freezes of the Proton VPN application.
• DNS Leaks: Potential exposure of user data if DNS settings are not configured correctly.

Step-by-Step Instructions to Fix Proton VPN Issues

1. Check Internet Connection

Before troubleshooting Proton VPN, ensure your internet connection is stable. Follow these steps:

• Restart your router and modem.
• Disconnect and reconnect to your network.
• Test your speed using an online speed test tool.

2. Update Proton VPN App

Outdated applications can lead to compatibility issues. To update:

• Open the app store on your device (Google Play Store for Android, Apple App Store for iOS).
• Search for Proton VPN and check for updates.
• Install any available updates and restart the app.

3. Change VPN Protocol

Switching the VPN protocol may solve connection issues:

• Open Proton VPN.
• Go to the settings menu.
• Select the "VPN Protocol" option and try switching between OpenVPN TCP, OpenVPN UDP, or IKEv2.

4. Disable Firewall and Antivirus

Your firewall or antivirus software may block VPN connections. Temporarily disable them:

• Navigate to your antivirus settings.
• Find the option to disable protection.
• Try connecting to Proton VPN again.

5. Clear Application Cache (Mobile Devices)

Clearing the app cache can resolve performance issues:

• Go to your device settings.
• Select "Apps" and find Proton VPN.
• Tap "Storage" and select "Clear Cache."

6. Reinstall Proton VPN

If the app continues to crash, a fresh installation may help:

• Uninstall Proton VPN from your device.
• Visit the official website or app store to download the latest version.
• Reinstall the app and log in again.

Tips Specific to Indian Users

1. ISP Restrictions

Some Indian ISPs, like Jio, Airtel, Vodafone, and BSNL, may impose restrictions on VPN usage. Here are ways to navigate these:

• Try connecting to different Indian server locations offered by Proton VPN.
• Use a dedicated IP address if you frequently face connection issues.
• Contact your ISP to confirm if they restrict VPN usage and discuss potential solutions.

2. Streaming Services

If you face issues accessing streaming services like Netflix or Hotstar, consider the following:

• Connect to a server specifically optimized for streaming.
• Check Proton VPN's website or support for updated information about which servers unblock specific streaming services.
• Clear browser cache and cookies before attempting to access streaming sites.

Security Considerations

Using Proton VPN enhances your online security, but it’s essential to be aware of potential vulnerabilities:

• DNS Leaks: Ensure that DNS leak protection is enabled in the settings to prevent your ISP from seeing your browsing activity.
• Kill Switch: Use the kill switch feature to block internet access if the VPN connection drops unexpectedly.
• Two-Factor Authentication: Enable two-factor authentication for your Proton account to add an extra layer of security.

Alternative Solutions or Recommendations

1. Other VPN Providers

If issues persist with Proton VPN, consider trying these alternative VPN providers, known for their performance in India:

• ExpressVPN: Offers high-speed servers and excellent customer support.
• NordVPN: Known for its robust security features and extensive server network.
• Surfshark: Provides unlimited device connections and competitive pricing.

2. Contact Support

If you continue to experience issues, don't hesitate to reach out to Proton VPN’s customer support:

• Visit the official Proton VPN support page.
• Open a support ticket detailing your issue.
• Utilize community forums for assistance from other users.

By following these troubleshooting steps and tips, you can enhance your Proton VPN experience and ensure a secure and reliable connection.