Surfshark Not Connecting: How to Fix

Key Features and Common Issues

Surfshark is a popular VPN service known for its robust security features, unlimited device connections, and user-friendly interface. However, users may occasionally encounter issues that prevent them from connecting to the VPN. Here are some common problems:

• Server Connectivity Issues: Sometimes, the selected server may be down or overloaded.
• Firewall or Antivirus Interference: Your firewall or antivirus software might block the VPN connection.
• Incorrect Configuration: Misconfigured settings can lead to connection failures.
• ISP Restrictions: Some Indian ISPs like Jio, Airtel, Vodafone, and BSNL may restrict VPN traffic.
• Obsolete Software: Using an outdated version of the Surfshark app may lead to connectivity issues.

Step-by-Step Instructions to Fix Connection Issues

1. Restart the Application and Device

Begin by quitting the Surfshark application and restarting it. If the issue persists, reboot your device. This simple step can often resolve temporary glitches.

2. Check Your Internet Connection

Ensure your internet connection is stable. Try accessing a website without the VPN to confirm that your network is functioning correctly. If you experience issues, troubleshoot your internet connection first.

3. Change the VPN Server

If you're having trouble connecting, the server you are trying to access may be down. Follow these steps:

• Open the Surfshark app.
• Go to the “Locations” tab.
• Select a different server from the list.

4. Update the Surfshark App

Ensure that you are using the latest version of the Surfshark application. To update:

• Open the app.
• Navigate to the settings.
• Select “Check for Updates.”
• Install any available updates.

5. Adjust Protocol Settings

Changing the VPN protocol may help resolve connectivity issues. To do this:

• Go to the “Settings” in the Surfshark app.
• Select the “VPN Protocol” option.
• Try switching between protocols such as IKEv2, OpenVPN (UDP/TCP), or WireGuard.

6. Disable Firewall and Antivirus Temporarily

Your firewall or antivirus software might be blocking the VPN connection. Temporarily disable them to check if that resolves the issue:

• Find your firewall/antivirus application.
• Disable it temporarily.
• Try connecting to Surfshark again.

If this works, consider adding Surfshark to the exceptions list of your security software.

7. Change DNS Settings

Sometimes, DNS settings can cause connectivity issues. To change the DNS settings on your device:

• Go to your device's network settings.
• Find the DNS settings.
• Set the DNS to 1.1.1.1 and 8.8.8.8 (Cloudflare and Google DNS respectively).

8. Contact Surfshark Support

If none of the above solutions work, reach out to Surfshark’s customer support. They can provide personalized assistance and diagnose specific issues with your account or device.

Tips Specific to Indian Users

1. Choose the Right Server

Indian ISPs like Jio, Airtel, Vodafone, and BSNL can throttle VPN traffic. To avoid this, choose servers that are closer to India or those optimized for streaming.

2. Use Split Tunneling

If you face restrictions from your ISP, consider using the split tunneling feature. This allows you to choose which apps use the VPN while others access the internet normally. This can enhance speed and bypass restrictions.

3. Check for ISP Restrictions

Some ISPs may block specific VPN protocols. If you're using Surfshark with an ISP that has known restrictions, try switching to a different protocol or server location.

4. Access Streaming Services

If you are trying to access streaming services like Netflix, Disney+ Hotstar, or Amazon Prime Video, ensure you choose servers that are optimized for streaming. Surfshark provides dedicated servers for this purpose.

Security Considerations

While troubleshooting, it’s essential to maintain your security and privacy. Here are some tips:

• Enable the Kill Switch: This feature ensures that your internet connection is severed if your VPN disconnects unexpectedly, preventing any data leakage.
• Use MultiHop: Surfshark offers a MultiHop feature that routes your connection through multiple servers for added security.
• Regularly Change Your Password: For added security, frequently update your Surfshark account password and enable two-factor authentication if available.

Alternative Solutions or Recommendations

If Surfshark continues to give you trouble, consider exploring the following alternatives:

• ExpressVPN: Known for its speed and reliability, it’s a great alternative for Indian users.
• NordVPN: Offers a large server network and strong security features, making it a solid option.
• CyberGhost: Tailored for streaming and torrenting, it’s user-friendly and effective.

Each of these VPN services comes with unique features that may better suit your needs, especially if you're facing ongoing connectivity issues with Surfshark. Always consider your specific requirements such as price, speed, and security when making a choice.