Surfshark Not Connecting: How to Fix

Key Features and Common Issues

Surfshark is a popular VPN choice among Indian users due to its robust security features, user-friendly interface, and ability to bypass geo-restrictions. However, like any technology, users might encounter issues while connecting. Here are some common issues:

• Connection Timeout: The VPN may fail to connect due to server overload or incorrect settings.
• DNS Leaks: Some users might experience DNS leaks, compromising their online privacy.
• Server Selection: Choosing a server that is too far away can lead to slow connection speeds.
• ISP Restrictions: Some Indian ISPs like Jio, Airtel, Vodafone, and BSNL may throttle VPN traffic.
• Incorrect Login Credentials: Users may inadvertently enter the wrong username or password.

Step-by-Step Instructions to Fix Connection Issues

1. Check Your Internet Connection

Before troubleshooting Surfshark, ensure that your internet connection is stable. Disconnect and reconnect your Wi-Fi or mobile data, and try browsing without the VPN. If you can access the internet, proceed with the following steps.

2. Restart the Surfshark App

Sometimes, simply restarting the app can resolve connection issues. Close the Surfshark application completely and reopen it. Try connecting again.

3. Change VPN Protocol

Surfshark offers several VPN protocols such as IKEv2, OpenVPN, and Shadowsocks. Changing the protocol may help:

• Open the Surfshark app.
• Go to Settings.
• Select Protocol and choose a different one.

4. Select a Different Server

If you are facing connectivity issues, try connecting to a different server. Surfshark has multiple servers across various countries, and connecting to a less congested server can improve your connection. Navigate to the server list and choose a new location.

5. Disable IPv6

Some networks may have issues with IPv6 when using a VPN. Disabling IPv6 can help:

• Go to your device's network settings.
• Locate the IPv6 option and disable it.

6. Whitelisting Surfshark on Firewalls

Ensure that Surfshark is allowed through your device's firewall. Check your firewall settings and add Surfshark as an exception if needed.

7. Reinstall Surfshark

If the problem persists, uninstall and then reinstall Surfshark. This can help in eliminating any corrupt installation files. Follow these steps:

• Uninstall the Surfshark app from your device.
• Visit the official Surfshark website to download the latest version.
• Install and log in to your account.

Tips Specific to Indian Users

1. Choose Local Servers

For optimal performance, select servers located within India or nearby countries. This reduces latency and enhances speed, especially if you are using ISPs like Jio, Airtel, or Vodafone.

2. Bypass ISP Throttling

Some ISPs may throttle your connection when they detect VPN use. To combat this, use the following tips:

• Enable the "Camouflage Mode" in Surfshark to hide your VPN usage from your ISP.
• Use the "NoBorders" feature to access restricted content seamlessly.

3. Access Indian Streaming Services

If you are trying to access Indian streaming services like Hotstar, Netflix India, or Amazon Prime Video, ensure you connect to a server that is optimized for streaming. Surfshark offers specific servers for this purpose, which can help you achieve better streaming quality.

Security Considerations

Using a VPN like Surfshark enhances your online security, but there are important considerations to keep in mind:

• Enable Kill Switch: This feature automatically disconnects your internet if the VPN connection drops, preventing any data leaks.
• Use the CleanWeb Feature: This blocks ads, trackers, and malware, providing a safer browsing experience.
• Regularly Update the App: Keep Surfshark updated to benefit from the latest security patches and features.

Alternative Solutions or Recommendations

If you continue to experience connection issues with Surfshark, consider the following alternatives:

• NordVPN: Known for its strong security features and vast server network, it can be a reliable alternative.
• ExpressVPN: It offers fast speeds and excellent customer support, making it a popular choice among Indian users.
• CyberGhost: This VPN is user-friendly and has dedicated servers for streaming, which may suit your needs well.

Before switching, ensure that you check the pricing plans and features of these alternatives to find the best fit for your requirements. Always remember to use a VPN for enhanced privacy and security while browsing the internet.