Surfshark Not Working: How to Fix

Key Features and Common Issues

Surfshark is a popular VPN service that offers a variety of features designed to enhance online privacy and security. However, some users may encounter issues while using it. Here are some of the key features and common problems faced by Indian users:

• Unlimited Devices: Surfshark allows users to connect an unlimited number of devices simultaneously, which is great for families or individuals with multiple gadgets.
• Bypass Geo-Restrictions: The VPN is effective in bypassing geo-restrictions on popular streaming services like Netflix, Amazon Prime Video, and Hotstar.
• Secure Protocols: Surfshark uses industry-standard protocols such as OpenVPN and IKEv2/IPsec to ensure a secure connection.
• Common Issues: Users often report issues such as slow speeds, connection failures, or inability to access certain websites or streaming services.

Step-by-Step Instructions to Fix Surfshark

1. Check Your Internet Connection

Before troubleshooting Surfshark, ensure that your internet connection is stable. Follow these steps:

• Disconnect and reconnect to your ISP (like Jio, Airtel, Vodafone, or BSNL).
• Run a speed test to verify your internet speed.
• If your internet is slow, consider restarting your modem/router.

2. Restart Your Device

Sometimes, a simple restart can resolve connectivity issues. Restart your device (computer, smartphone, or router) and then try reconnecting to Surfshark.

3. Update the Surfshark App

Ensure that you are using the latest version of the Surfshark app:

• If you're using Windows or Mac, check for updates within the app.
• For mobile users, visit the Google Play Store or Apple App Store to download the latest version.

4. Change VPN Protocols

If you are experiencing slow speeds or connection issues, try changing the VPN protocol:

• Open the Surfshark app and go to the settings.
• Select the “VPN Protocol” option.
• Toggle between OpenVPN, IKEv2, and other available protocols to see if one works better for you.

5. Clear Cache and Data

Clearing the cache and data of the Surfshark app can resolve various issues:

• For Android: Go to Settings > Apps > Surfshark > Storage > Clear Cache and Clear Data.
• For iOS: Uninstall and reinstall the app to clear its cache.

6. Check for Firewall or Antivirus Interference

Sometimes, firewall settings or antivirus software can interfere with the VPN connection. To resolve this:

• Temporarily disable your firewall or antivirus software.
• Try reconnecting to Surfshark.
• If it works, add Surfshark to the exceptions list in your firewall or antivirus settings.

Tips Specific to Indian Users

1. ISP Compatibility

Indian ISPs such as Jio, Airtel, Vodafone, and BSNL may have specific restrictions. If you’re facing issues, try the following:

• Switch to a different server location within Surfshark to bypass ISP throttling.
• Use the “Camouflage Mode” feature in Surfshark to hide your VPN usage from your ISP.

2. Streaming Services Access

Many Indian users utilize Surfshark to access streaming services. If you can't access certain platforms:

• Try connecting to a different server specifically optimized for streaming.
• Clear the cache of your streaming app or website before attempting to connect again.

Security Considerations

While using Surfshark, it's essential to keep security in mind:

• Enable the Kill Switch: This feature ensures that your internet connection is blocked if the VPN disconnects unexpectedly, preventing data leaks.
• Use Split Tunneling: This allows you to choose which apps use the VPN and which connect directly to the internet, enhancing your browsing experience while maintaining security.
• Regularly Monitor Security Settings: Keep an eye on the security settings in your Surfshark account and ensure that they are optimized for your usage needs.

Alternative Solutions or Recommendations

If you've tried all the troubleshooting steps and Surfshark is still not working for you, consider these alternatives:

• Contact Customer Support: Surfshark offers 24/7 customer support. Reach out to them for personalized assistance with your specific issue.
• Test Other VPNs: If Surfshark continues to underperform, consider trying other VPN services that are popular in India, such as NordVPN or ExpressVPN, which may offer better compatibility with your ISP.
• Check Local Regulations: Make sure that your VPN usage complies with local regulations regarding internet usage in India.

By following these troubleshooting steps and tips, Indian users can effectively resolve issues with Surfshark, ensuring a secure and uninterrupted online experience.