Surfshark Not Working: How to Fix

Key Features and Common Issues

Surfshark is a widely used VPN service that offers a variety of features designed to enhance user privacy and internet freedom. However, users in India may encounter specific issues while using Surfshark due to local Internet Service Providers (ISPs) like Jio, Airtel, Vodafone, and BSNL. Here are some of the key features and common issues faced by Indian users:

• NoBorders Mode: This feature allows users to bypass internet restrictions and access content from anywhere. However, some ISPs may actively block VPN traffic.
• Camouflage Mode: This mode hides the fact that you are using a VPN. While effective, it may lead to slower speeds on certain networks.
• MultiHop: This feature routes your connection through multiple countries for added security. However, this can sometimes lead to connectivity issues.
• DNS Leak Protection: Essential for maintaining privacy, but if not properly configured, it can lead to exposure of your real IP address.
• Streaming Compatibility: Surfshark works with popular streaming services, yet some users may find that specific servers are blocked by platforms like Netflix or Amazon Prime.

Step-by-Step Instructions to Troubleshoot Surfshark

If you are experiencing issues with Surfshark, follow these detailed troubleshooting steps:

1. Check Your Internet Connection

• Ensure your internet connection is stable. Disconnect and reconnect your Wi-Fi or data connection.
• Try accessing a website without the VPN. If it loads, your internet is working.

2. Restart the Surfshark Application

• Close the Surfshark application completely.
• Restart the app and try connecting again.

3. Change VPN Server

• Open the Surfshark app and go to the server selection menu.
• Choose a different server location, preferably one that is geographically closer to you.

4. Enable/Disable Camouflage Mode

• If you are facing issues, try toggling the Camouflage Mode on and off to see if it improves connectivity.

5. Update the Application

• Ensure that you are using the latest version of the Surfshark application. Check for updates in your app store or within the app settings.

6. Reinstall the Application

• If the problem persists, uninstall Surfshark and then reinstall it.
• This can help fix any corrupted files that may be causing the issue.

7. Adjust Firewall/Antivirus Settings

• Sometimes, firewall or antivirus software can block VPN connections. Temporarily disable them to see if it resolves the issue.
• If it does, add Surfshark as an exception in your firewall/antivirus settings.

Tips Specific to Indian Users

Indian users face unique challenges when using Surfshark due to the policies of local ISPs and regional content restrictions. Here are some tailored tips:

• Choose the Right Server: For accessing Indian content or streaming services, select servers located in India. For international content, choose servers based in the US or UK.
• Test Different Protocols: Surfshark supports several protocols. If you're experiencing slow speeds or connectivity issues, try switching between IKEv2 and OpenVPN.
• Contact Customer Support: If issues persist, reach out to Surfshark's customer support. They can provide specific advice based on your location and ISP.
• ISP Throttling: If you're using Jio, Airtel, Vodafone, or BSNL, be aware that some ISPs may throttle VPN traffic. Switching servers or protocols may help mitigate this issue.
• Test with Streaming Services: If you are using Surfshark primarily for streaming, check the compatibility with specific services like Netflix India or Amazon Prime Video, and try different servers if you encounter a block.

Security Considerations

When troubleshooting Surfshark, it’s crucial to keep security in mind:

• Enable Kill Switch: Ensure that the Kill Switch feature is enabled to prevent data leaks if your VPN connection drops unexpectedly.
• Regularly Clear Cache: Clear your app cache to ensure that no outdated data is affecting connectivity.
• Check for DNS Leaks: Use tools like ipleak.net to check if your real IP address is being exposed while using Surfshark. If leaks are detected, revisit your settings.
• Use Strong Passwords: Ensure that your Surfshark account has a strong password to prevent unauthorized access.

Alternative Solutions or Recommendations

If you continue to experience problems with Surfshark, consider the following alternative solutions:

• Try Other VPN Services: If all else fails, consider testing other reputable VPN services like NordVPN or ExpressVPN, which may offer better compatibility with Indian ISPs.
• Use a Smart DNS: For streaming, a Smart DNS service can sometimes provide better access without the overhead of a VPN.
• Explore Free Trials: Many VPNs offer free trials. Take advantage of these to find a service that works best with your ISP.
• Stay Updated on Legal Issues: Keep an eye on any legal changes regarding VPN usage in India. This can impact service reliability and accessibility.